Velle® FAQs

1. What is Velle®?
Velle® is a luxury streetwear brand focused on creating timeless, high-quality pieces. Every item is crafted with premium materials and attention to detail, offering a unique experience that goes beyond fashion.

2. Where are Velle® products made?
Our collections are designed and produced with the highest standards in Portugal, combining craftsmanship, innovation, and luxury materials.

3. What materials are used in Velle® garments?
We use only the finest fabrics, including Sea Island Cotton, Pima Cotton, and other premium materials, ensuring comfort, durability, and an exclusive feel.

4. How do I know my Velle® piece is authentic?
Every item comes with a unique V-Tag, our personalized NFT tag, which guarantees authenticity and gives you access to exclusive content.

5. How do I care for my Velle® garment?
To maintain the quality of your Velle® pieces, we recommend following the care instructions on the label. Gentle washing, low heat, and proper storage will keep your garment looking and feeling perfect.

6. What sizes are available?
Our collections typically include sizes XS to XXL. We recommend checking the size guide for precise measurements before ordering.

7. Do you ship internationally?
Yes, Velle® offers worldwide shipping. Shipping times and fees vary depending on the destination.

8. Can I return or exchange my order?
Yes, we offer returns and exchanges within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition. Some limited edition items may be final sale.

9. How long does delivery take?
Delivery times depend on your location. Most orders are delivered within 5–10 business days for domestic shipping and 7–20 days for international shipping.

10. How can I contact Velle®?
For any questions or assistance, please reach out to our support team at info@velle.site. We aim to respond within 24 hours.

11. Does Velle® offer exclusive drops or limited editions?
Yes! Many of our collections are released in limited quantities to ensure exclusivity. Subscribe to our newsletter or follow us on Instagram @vellerichfeel to stay updated.

12. Can I purchase a gift card?
Currently, Velle® does not offer gift cards, but stay tuned – we plan to introduce them in the near future.